Complaints

Health Solutions shall provide a representative to serve as an advocate for you. This representative shall assist you in writing grievances or filing formal complaints. You shall be informed of your rights, and of the process to make complaints about your care.

To make a complaint about any aspect of the treatment services provided by Health Solutions, contact the Health Solutions Client Advocate at 41 Montebello Rd. Pueblo, Colorado 81001, (719) 423-1381.  The Client Advocate will:

1. Take a verbal complaint in writing and read it back to the person making the complaint for their approval.
2. Contact the appropriate program or unit to have the complaint investigated.
3. Consider the results of the investigation and make an appropriate disposition of the complaint.
4. Notify the person who made the complaint of the disposition of their complaint.

Filing a complaint will in no way affect the services provided to you and we will not retaliate against you for filing a complaint. 

If you feel we have violated your rights, you may contact the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, by calling 1-877-696-6775 or by visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.

Complaints may also be made to one or more of the following agencies based on your situation:

• For Any Behavioral Health Grievance (General):
  • Colorado Behavioral Health Ombudsman
    Phone: (303) 866-2789
    Email: ombuds@bhoco.org

• • Colorado Behavioral Health Administration
    Address: 710 S. Ash St., Denver, CO 80246
    Phone: (303) 866-7191Email: CDHS_BHA_complaint@state.co.us
    Website: colorado.gov/contact/contact-us#complaints

• For Medicaid or Medicare Member Grievances (General):
  • Colorado Department of Health Care Policy and Financing (HCPF)
    Address: 202 E. 17th Ave., Denver, CO 80203
    Phone: 1 (800) 221-2943
    TTY: Dial 7
    Fax: (303) 866-2828
    Email: hcpf_membercomplaints@state.co.us
• For Privacy or Security Concerns (HIPAA Violations):
  • U.S. Department of Health and Human Services – Office for Civil Rights
    Address: Centralized Case Management Operations
    200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201
    Phone: (877) 696-6775
    Email: OCRComplaint@hhs.gov
    Website: hhs.gov/hipaa/filing-a-complaint/complaint-process
• For Professional Licensing Grievances:
  • Colorado Department of Regulatory AgenciesAddress: 1560 Broadway, Suite 110, Denver, CO 80202
    Phone: (303) 894-7855 or 1 (800) 886-7675
    Email: DORA_Customercare@state.co.us
    Website: https://dpo.colorado.gov/FileComplaint
• For Medicaid Members (specifically Rocky Mountain Health Plans):
  • RMHP Appeals and Grievance Department
    Address: P.O. Box 10600, Grand Junction, CO 81502-5600
    Phone: (970) 244-7860 or (888) 282-8801
    TTY: Dial 711
•  For Non-Medicaid Members (Third Party Insurance)
  • Contact your insurance provider for details about their grievance procedures
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