At Health Solutions, we believe every client deserves to feel heard, respected, and treated fairly. In order to center the concerns and needs of our clients and promote person-centered care, Health Solutions has a dedicated Client Advocate. Our Client Advocate is here to listen to concerns, support clients, and help resolve conflicts.
The Client Advocate provides a safe, confidential space for clients to share concerns, ask questions, or seek help navigating their care without fear of retaliation.
Whether a client is unhappy with part of their experience or needs help understanding their options, the advocate offers guidance and support. They work with both parties to improve understanding, strengthen communication, and reach fair, respectful resolutions. The focus is not on blame, but on finding solutions and fostering mutual understanding.
The advocate also helps clients learn about their rights and responsibilities, as well as how to navigate services at Health Solutions. This empowers clients to feel more confident and involved in their care.
If a client wishes to file a grievance with the Client Advocate, they can reach out in person, by phone, or in writing. The Advocate will document the conversation and ask questions about what kinds of resolutions would be most helpful. The Client Advocate will then investigate and work with staff and supervisors to form a resolution, which is communicated back to the client. Grievances are never documented in the client’s medical records, and staff cannot retaliate for a grievance that has been filed.
If a client has a concern about their services or experience, they are encouraged to reach out to the Client Advocate directly at 719-423-1381 for Health Solutions and 970-683-7114 for Health Solutions West. To reach the team online, email compliance@health.solutions for Health Solutions or clientadvocate@healthsolutionswest.org for Health Solutions West.
The advocate is there to listen, support, and help find answers.
The Client Advocate Can:
| The Client Advocate Cannot:
|
Submitted by the Health Solutions Compliance team
